Last updated: 24 September 2026
At Cotton Cuddles, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, place an order, or contact us.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related transaction information
- Communications you send to us
- Device, browser, IP address and website usage information
- Cookies and similar technologies used to improve your browsing experience
We do not directly store your complete credit card, debit card, UPI PIN or banking credentials. Payments may be processed securely through third-party payment service providers.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Send order confirmations and delivery updates
- Process returns, exchanges and refunds
- Respond to customer support requests
- Prevent fraudulent or unauthorised transactions
- Improve our website, products and customer experience
- Send promotional messages or offers where permitted and where you have chosen to receive them
- Meet applicable legal, accounting and regulatory requirements
3. Sharing of Information
We may share information only when reasonably necessary with service providers involved in operating our business, including:
- Payment gateways
- Courier and logistics companies
- Website and hosting providers
- Analytics and technology service providers
- Customer communication platforms
- Professional advisers or government authorities where required by law
We do not sell or rent your personal information to third parties for their independent marketing purposes.
4. Payments
Payments made through Cotton Cuddles may be processed by authorised third-party payment providers.
Your payment information is handled according to the security and privacy practices of the respective payment provider.
Cotton Cuddles does not have access to sensitive authentication details such as your UPI PIN, card PIN or banking passwords.
5. Cookies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Maintain your shopping cart
- Understand website traffic and usage
- Improve website performance
- Personalise your shopping experience
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
6. Marketing Communications
If you have opted to receive promotional communications from us, we may contact you through email, SMS, WhatsApp or other communication channels.
You may opt out of promotional communications at any time using the unsubscribe option provided or by contacting us.
Transactional messages relating to your orders, payments, returns or deliveries may still be sent where necessary.
7. Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.
However, no online system or method of transmission over the internet can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably required to:
- Complete transactions
- Provide customer support
- Maintain business and accounting records
- Resolve disputes
- Meet applicable legal or regulatory requirements
Information that is no longer required may be deleted or anonymised where appropriate.
9. Your Choices and Rights
Subject to applicable law, you may contact us to request:
- Information about the personal data we hold about you
- Correction of inaccurate information
- Updating of your personal information
- Deletion of information where legally permitted
- Withdrawal of consent for certain uses of your information
- Removal from promotional communications
Some information may need to be retained where required for legal, tax, fraud-prevention or transactional purposes.
10. Third-Party Links
Our website may contain links to third-party websites or services.
Cotton Cuddles is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
11. Children’s Privacy
Our products may be purchased for children, but purchases through our website should be made by a parent, guardian or another person legally capable of entering into a transaction.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable requirements.
The updated version will be published on this page with the revised “Last updated” date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:
Cotton Cuddles
Email: cottoncuddlesbusiness@gmail.com
Phone/WhatsApp: 7702802147
Address:
Shop No. 263,
Sri Lakshmi White House Shopping Mall,
Doctors Colony, Saroornagar,
L. B. Nagar, Kothapet,
Ranga Reddy, Telangana – 500035, India.
By using the Cotton Cuddles website, you acknowledge that you have read this Privacy Policy.