Delivery and Returns

Last updated: 24 September 2026

At Cotton Cuddles, we want your shopping experience to be simple and comfortable. Please review the following information regarding order processing, shipping, delivery, returns, exchanges and refunds.

Shipping & Delivery

Order Processing

Orders are normally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.

Once your order has been shipped, you will receive tracking information through SMS, WhatsApp, email or another available communication channel.

Estimated Delivery

Most orders within India are delivered within approximately:

3–7 business days after dispatch

Delivery times may vary depending on:

  • Your delivery location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Regional disruptions
  • High-volume sale periods
  • Other circumstances outside our reasonable control

Delivery dates displayed during checkout or communicated after placing an order are estimates and should not be considered guaranteed delivery dates.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment.

From time to time, Cotton Cuddles may offer free shipping or promotional shipping rates based on order value, location or promotional campaigns.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient name
  • House/flat number
  • Street or locality
  • City
  • State
  • PIN code
  • Active mobile number

Cotton Cuddles cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Failed Delivery / Return to Origin

Courier partners may make multiple delivery attempts depending on their service policy.

If an order is returned to us because of:

  • Incorrect address
  • Customer being unavailable
  • Customer refusing delivery
  • Incorrect contact details
  • Repeated failed delivery attempts

the order may be treated as Return to Origin (RTO).

Additional shipping charges may apply if the customer requests the order to be shipped again.

Returns & Exchanges

We want you to be happy with your Cotton Cuddles purchase.

If you receive an eligible product that you would like to return or exchange, please contact us within 7 days of delivery.

Products must meet the conditions listed below.

Return Eligibility

To qualify for a return or exchange, the product must:

  • Be unused and unworn
  • Be unwashed
  • Be free from stains, perfume, makeup or other marks
  • Have all original tags attached
  • Be returned in its original packaging
  • Be in a condition suitable for resale

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Products

Returns or exchanges may not be accepted for:

  • Products marked Final Sale
  • Clearance items specifically marked as non-returnable
  • Customised or personalised products
  • Products damaged after delivery due to misuse or improper care
  • Products that have been worn, washed or altered
  • Products without original tags or packaging
  • Items returned outside the applicable return period

For hygiene reasons, certain product categories may also be non-returnable where clearly mentioned on the relevant product page.

Size Exchanges

If you ordered the wrong size, you may request an exchange within the return period, subject to availability.

If the requested replacement size is unavailable, we may offer an alternative product, store credit or refund depending on the circumstances.

Any applicable exchange shipping charges will be communicated before the exchange is processed.

Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product
  • An incorrect size compared with what you ordered

please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A clear description of the issue

An unboxing video is recommended, particularly for claims involving missing products, incorrect products or damage during transit, as it can help us resolve the issue more quickly.

After reviewing the request, we may arrange a replacement, exchange or refund as appropriate.

How to Request a Return or Exchange

To start a return or exchange, contact Cotton Cuddles through:

WhatsApp: [customer care number]
Email: [support email]

Please provide:

  • Order number
  • Customer name
  • Product being returned
  • Reason for return or exchange
  • Photos where applicable

Please do not send products back without first contacting us and receiving return instructions.

Return Shipping

For returns caused by an incorrect, damaged or defective product supplied by Cotton Cuddles, eligible return shipping costs will generally be handled by us.

For returns or exchanges requested because of:

  • Size preference
  • Colour preference
  • Change of mind
  • Customer ordering the wrong product

return or exchange shipping charges may be payable by the customer.

Refunds

Once a returned product reaches us, it will be inspected.

If the return is approved, the refund will generally be initiated within 5–7 business days.

Refunds for prepaid orders will normally be issued to the original payment method.

Depending on your bank, card issuer or payment provider, it may take additional time for the refunded amount to appear in your account.

Original shipping charges may be non-refundable unless the return resulted from an incorrect, damaged or defective product supplied by Cotton Cuddles.

Cash on Delivery Orders

Where Cash on Delivery is available, approved refunds may require the customer to provide UPI or bank account details so that the refund can be processed electronically.

Cotton Cuddles will never ask for your UPI PIN, OTP, card PIN or internet banking password to process a refund.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders can normally be cancelled only before they have been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the applicable return policy will apply after delivery.

Cotton Cuddles may also cancel an order in exceptional circumstances, including:

  • Product unavailability
  • Payment verification issues
  • Incorrect pricing caused by a technical error
  • Suspected fraudulent transactions
  • Delivery being unavailable for the supplied location

If a prepaid order is cancelled by Cotton Cuddles, the eligible amount will be refunded to the original payment method.

Colour & Product Variations

We make reasonable efforts to display product colours and details accurately.

However, actual colours may vary slightly because of:

  • Screen brightness
  • Device display settings
  • Photography lighting
  • Fabric characteristics
  • Manufacturing or batch variations

Minor colour differences of this nature are generally not considered manufacturing defects.